Privacy Policy

1. Who We Are

Wovenbrook operates as a structured financial education provider based in Subang Jaya, Selangor, Malaysia. Our registered address is 11 Persiaran Kewajipan, 47500 Subang Jaya, Selangor. We offer educational workshops and cohort programmes for mid-career adults.

For the purposes of this policy, "Wovenbrook", "we", "our", and "us" refer to the organisation operating under that name. When you interact with our website or enrol in one of our programmes, you are sharing information with us as described below.

2. Information We Collect

We collect personal information in two ways: information you provide directly, and information collected automatically when you visit our website.

Information You Provide

• Your name and contact details (email address, phone number) when you complete an enquiry form
• Programme preferences or questions you share in correspondence with us
• Enrolment details when you register for a workshop or cohort programme
• Payment information — this is processed by our payment partners and we do not store full card details

Information Collected Automatically

• Browser type and version, device type, and operating system
• Pages visited, time spent on pages, and navigation paths within our website
• IP address and approximate geographic location
• Referring URL (the page you visited before arriving at our site)
• Cookie identifiers and session data — see Section 5 for full details

3. How We Use Your Information

We use personal information only for legitimate operational and educational purposes, including:

• Responding to enquiries — to reply to questions you send through our contact form or by telephone
• Programme administration — to confirm enrolments, send course materials, and coordinate workshop logistics
• Service communications — to share practical information about your enrolled programme, including schedule updates or venue details
• Website improvement — to understand how visitors use our site so we can make it easier to navigate
• Marketing communications — to let you know about future programmes or educational resources, where you have consented to receive such communications
• Legal compliance — to meet our obligations under applicable Malaysian law, including the Personal Data Protection Act 2010

We do not use your information for automated decision-making that produces legal or similarly significant effects on you.

4. Sharing of Information

We do not sell your personal information to any party. We share information only where necessary to deliver our services:

• Payment processors — to complete payment transactions. These providers operate under their own privacy policies and security standards.
• Email and communication tools — to send confirmations and programme updates
• Analytics providers — to understand website traffic patterns (see Section 5)
• Legal authorities — where required by law, regulation, or valid legal process

Any third party acting on our behalf is required to handle your data only for the purpose for which it was shared, and in a manner consistent with this policy.

5. Cookies and Tracking Technologies

Our website uses cookies — small text files stored on your device — to support basic functionality and to understand how visitors use the site. Our full Cookie Policy describes each category in detail. In summary:

• Essential cookies are required for the site to function and are always active
• Analytics cookies help us understand page usage patterns. We use Google Analytics (GA4) and Microsoft Clarity for this purpose. These are only activated if you consent.
• Marketing cookies support our advertising activity on platforms such as Meta and Microsoft Bing. These are only activated if you consent.

You can manage your cookie preferences at any time by clearing your browser cookies or adjusting your browser settings. Declining analytics or marketing cookies does not affect your ability to use the site.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy:

• Enquiry records are retained for up to 24 months from the date of the enquiry
• Enrolment records are retained for seven years following the completion of a programme, in line with standard administrative practice
• Marketing contact records are retained until you withdraw your consent
• Website analytics data is retained according to our analytics providers' standard data lifecycle policies

When data is no longer needed, we delete or anonymise it in a secure manner.

7. Your Rights

Under the Malaysian Personal Data Protection Act 2010 (PDPA), you have the right to access, correct, and in certain circumstances withdraw consent to the processing of your personal data. Specifically, you may:

• Request a copy of the personal data we hold about you
• Ask us to correct inaccurate or outdated information
• Withdraw your consent to marketing communications at any time
• Ask us to stop using your data for direct marketing purposes

To exercise any of these rights, please write to us at [email protected]. We will respond within a reasonable timeframe and no later than 21 days from receipt of a verifiable request.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, or disclosure. Our website uses HTTPS encryption for data in transit.

No internet transmission is completely without risk. If you have reason to believe your interaction with us has been compromised, please contact us promptly at [email protected].

9. Third-Party Links

Our website may contain links to external websites or resources. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before sharing personal information with them.

10. Children

Our programmes are designed for working adults and our website is not directed at children under the age of 18. We do not knowingly collect personal information from persons under 18. If you believe we have inadvertently collected such information, please contact us so we can address it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically. Continued use of our website after a policy update constitutes acceptance of the revised terms.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please reach out: